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Scrubs for Them

Ottawa's Source for Uniforms

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Information for Our Customers

GROUPS - SALES - SELECTIONS

Groups - Sales - Selections, Once you log in to these areas, you must go to Top Right to LOG OUT before going to other areas Brands or Departments.

SALE ITEMS with Discount prices. These Sale Items are for IN STORE Items ONLY. Most SALE Items are not reorderable but if it says "Available On-line", you may be able to order it BUT at the Regular Price, NOT SALE PRICE - In Store items ONLY on SALE.

SHIPPING ?

Shipping charges start at $4.99. Over $100.00 purchases are free (choose shipping at checkout). Most items will be shipped using ground shipping.

RETURNS ?

Customer satisfaction is our #1 goal. We pride ourselves on using not only the best manufacturers representing the best garments, we are proud of our record! But, if for some reason you are not satisfied, notify us immediately. All legitimate returns claims will be honored. In order to process your claim quickly and fairly, the following procedure is necessary.
RETURN AUTHORIZATION IS REQUIRED
Returns by mail must be made with 14 days of receipt of order. Please contact our store immediately for return approval and notify of reason.
Call 613-724-7771

Ship Return to:
Scrubs for Them Inc.
Carlingwood Shopping Centre
2121 Carling Ave, Unit #21C, Ottawa, ON, K2A 1H2
online@scrubsforthem.com

No exchange or store credit will be issued until inspection of the merchandise is completed and approved by the returns department.

ACCEPTABLE RETURNS

Scrubs for Them will accept returns of unwanted, unworn merchandise in resell-able condition. All returns are issued in the form of store credit only or even exchange in size.

RETURNS NOT ACCEPTED

In an effort to be fair and consistent with all of our customers and continue to provide you with the best possible service, there are certain returns that we do not accept.
These include seasonal and holiday prints, discontinued styles and prints and customized embroidered garments.

EXCHANGES/CREDITS

Scrubs for Them will exchange merchandise or issue a due bill for the amount of returned garment(s) as per your request. No refunds will be given. If returned item has been shipped back and you in turn would like us to ship exchange a $9.99 shipping charge will be the customers responsibility.

REFUNDS

Scrubs for Them will refund merchandise purchased online ONLY in store. Merchandise must be Acceptable Return as stated above.

DEFECTIVE NEW AND WORN MERCHANDISE

Because we guarantee our garments to be free of defect in workmanship and fabric flaws, please notify us within 14 days of any unforseen defective garments, please mark the defective area. Credit will be issued after return department has inspected and determined that the garment is a manufacturer's defect.
SHIPPING DISCREPANCY
Shipping inaccuracies should be reported within 5 days of receipt of goods.
Please call or email our customer service team if you have any questions regarding our policies or for any other inquiries

613-724-7771 online@scrubsforthem.com